Navi
Navi Practices answers

How do practices join Navi and receive matched patients?

Mental health practices join the Navi network so navigators can match callers to available clinicians. Consumers pay $0. When a match succeeds, the partner practice receives the patient. Request to join via the partner inquiry form.

What joining looks like

Navi partners with trusted local practices and clinics so a navigator can match someone to real, vetted care — fast, affordable, and personalized.

Tell Navi about your specialties, locations, insurance you actually accept, and capacity. Navigators use that information when they match callers. They verify coverage; they do not invent network status.

How you receive patients

A caller speaks with a navigator. If your practice is a fit and is accepting clients, Navi can make a warm handoff. Partners pay Navi when a successful match is made — that is how the consumer call stays free.

Frequently asked questions

How do practices join Navi and receive patients?
Mental health practices and clinics can request to join the Navi network. When Navi makes a successful match, partners receive the referred patient. Use the partner inquiry form on the Partners page to start a conversation.
How does Navi make money if the service is free to me?
Consumers pay $0. Partner practices and platforms pay Navi when a successful match is made. There is no membership fee and no charge to call.

Related answers

Ready to get matched?

Call 888-505-NAVI (6284). Navigation is free for callers. Partner practices receive matched patients. For emergencies call 911; for a crisis call or text 988.

Navi is not a crisis service and does not provide clinical care. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988.

Navi

We help you find the care you deserve.

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888-505-NAVI (6284)

Available to help you find care

Our Promise

We don't stop until you're matched with the right provider and feel confident about your first appointment.

If you or someone you know is experiencing an emergency or crisis and needs immediate help, call 911 or go to the nearest emergency room.

Suicide & Crisis Lifeline

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Text HOME to 741741

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Navi Practices

Navi is your human-led navigation service for therapy and psychiatry, connecting you to the right care in days, not weeks. We simplify the search for mental health support, ensuring speed-to-care, affordability, and the perfect fit for your needs.

Finding help should be easy. With Navi, it is.

Navi matches you to the right therapist or psychiatrist in one short call. Any insurance including uninsured, Medicaid, and Medicare; all 50 states; all ages. Always free and confidential. Call 888-505-NAVI (6284). First appointments are typically in under a week.

Why people call Navi — and why practices join

Navigators — not a chatbot — check insurance and availability, then help you book. Partners pay Navi when a match succeeds, so callers pay $0 for navigation and practices receive matched patients.

Frequently asked questions

Is Navi really free?

Yes, 100% free! We're here to help you navigate the mental health system—no hidden costs, no catches. We make it easier for you to find care, and our partners pay us when we make a successful match.

What insurances do you accept?

We work with all insurances—Medicaid, Medicare, commercial plans, and even out-of-pocket options. Our navigators will help you understand your coverage and find in-network providers.

How quickly can I get an appointment?

Most people get scheduled within a week. We prioritize urgent cases and work hard to find the fastest available appointments based on your needs and preferences.

Do you only help adults?

No! We help people of all ages—children, teens, adults, and seniors. Whether you're looking for care for yourself or a loved one, we're here to help.

What if I don't know what type of provider I need?

That's exactly what we're here for! Our navigators will ask you questions to understand your unique needs and recommend the right type of care—whether that's therapy, psychiatry, or specialized treatment.

Is my information confidential?

Absolutely. Your privacy is our top priority. We follow all HIPAA guidelines and never share your information without your consent.

Call 888-505-NAVI (6284) · Find your match

Navi is not a crisis service and does not provide clinical care. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988.

Navi Practices — Navi Practices is the practice and partner site for Navi, a free, human-led behavioral health care navigation service. Navigators match people to therapists and psychiatrists — including commercial insurance, Medicaid, Medicare, and uninsured or self-pay — in all 50 U.S. states. Consumers pay $0; partner practices receive matched patients. Call 888-505-NAVI (6284). Navi is not a crisis line and does not provide clinical care.